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RETURN POLICY

Hopefully, you love everything you have purchased, but look at the options that best suit your needs if something does not work out!

Return Eligibility Requirements

ALMOST all items are eligible for a return; please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up, and damage free.
  • Original tags (if applicable) must be attached & intact.
  • If you feel you have received a defective or damaged item, please contact us within three business days of the delivery date.
  • Shoes must be shipped back in their original shoe box. In addition, the shoe box needs to be placed in another box or mailer bag to avoid damage from shipping.
    • Shoes returned using the shoe box as the shipping box or shoes returned without their original shoe box are subject to a restocking fee (this restocking fee can vary from $5 up to $25 depending on the original purchase price of the shoes). Additionally, all return shipping costs are the responsibility of the customer.
  • Final Sale items will not be eligible for return. Final sale items meet one of the following criteria:
    • Intimates (i.e., Self Adhesive Bras), Face Masks, and Jewelry
    • Candles
    • Hats and Beanies
    • ALL Sale Items
    • Gift cards
    • Please note: Items will be shown as a final sale item when put in your cart and will also show up as a final sale on the receipt included with your order.
How To Make A Return
  • Return For An Exchange:
    • We cannot provide exchanges or holds due to limited inventory. If an exchange is needed, we encourage the customer to place a new order for the item(s) and return the other item(s).
  • Return For A Refund:
    • Must be postmarked within 21 days of the original order date. Within seven days, for a full refund. With 14 days for store credit.
    • Return shipping costs are the customer’s responsibility.
    • Refunds are refunded back to the original form of payment within seven days. If an order is placed using a gift card to pay partially or fully, please note that the refund will return to your gift card first.
  • Return For Store Credit:
    • Must be postmarked within 21 days of the original order date.
    • Shipping costs are the customer's responsibility.
  • How To Send A Return:
    • Send back the return yourself, using whichever shipping method you prefer (address provided below) -or-
  • When Mailing A Return:
    • Please ensure your items are securely packaged! We are not responsible for lost or damaged items during their return to our store!
    • Please provide the original receipt or a piece of paper with your name and order number in the package.
    • Send returns to the following address:
    • The Crowned Bird
    •  ATTN: Returns Department
    • 406 E. Marcy Dr
    • Suite 1
    • Big Spring, TX 79720
 
  • Returns are processed within five business days of receipt, and you will be e-mailed when we process your return!
  • Returns that do not meet our eligibility requirements are subject to a restocking fee (this restocking fee can vary from $3 up to $25 depending on the original purchase price of the item or items).
  • If An Ineligible Item(S) Is Returned To Us:
    • Returns postmarked after 21 days from the order date are subject to a restocking fee as long as these items are otherwise able to be resold (not worn, damaged, stained, etc.). This restocking fee is equal to 10% of the original purchase price or $3/item, whichever is greater.
    • Ineligible returns (including returns postmarked after 30 days of the order date in which the customer does not wish to have a restocking fee withheld) can be shipped back to the customer at their own expense.
    • We will make every effort to contact you, and during this time, we will hold ineligible item(s) for 48 hours from the date of first contact. Should we not hear back within 48 hours, we will process the return with the applicable restocking fee withheld (if eligible) or donate the return to charity.
IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US; THANK YOU!
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